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Academy Bank Help Center

Frequently Asked Questions

Zelle®

  • General Questions

Checking & Savings Accounts

  • Opening an Account
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  • About Chip Cards
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Credit Cards

  • About Chip Cards
  • General
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Deaf or Hard of Hearing Clients

  • Telecommunications Relay Service (TRS)

Digital Banking

  • Getting Started
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  • e.Statements

Loans & Mortgages

  • Loans
  • Mortgages

Mobile Banking

  • General
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Security

  • Mobile Banking Security
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Stimulus Checks - COVID-19

  • Stimulus Payments Received in the Form of Paper Checks
  • Stimulus Payments Received By Direct Deposit

Top FAQs

  • What if I forget or want to change my password? How do I change my security questions? How do I change my address? How do I order a debit card? What can I do to ensure identity theft doesn't happen to me?

Still Have Questions?

  • (877) 712-2265
  • Monday–Friday: 8am - 7pm CT Saturday: 9am - 5pm CT Academy Bank accepts Telecommunications Relay Services calls during regular operating hours. Please find more detail under the related FAQ to the left.
  • TeleBank is available 24/7

Bank Routing Number

  • 107001481

Bank by Mail

  • General Mail PO Box
    PO Box 26458
    Kansas City, MO 64196

  • Deposit Only Mailbox
    PO Box 26744
    Kansas City, MO 64196

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