Money sent with Zelle is typically available to an enrolled recipient within minutes¹.
If you send money to someone who isn't enrolled with Zelle, they will receive a notification prompting them to enroll. After enrollment, the money will move directly to your recipient's account, typically within minutes¹.
If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle and that you entered the correct email address or U.S. mobile phone number.
If you're waiting to receive money, you should check to see if you've received a payment notification via email or text message. If you haven't received a payment notification, we recommend following up with the sender to confirm they entered the correct email address or U.S. mobile phone number.
Still having trouble? Please contact Academy Bank's customer service at 877-712-2265.
Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license.
¹Transactions typically occur in minutes when the recipient’s email address or U.S. mobile number is already enrolled with Zelle.
2Must be at least 18 to use Zelle