Unrecognized Transactions & Disputes

Often, a single unauthorized charge is simply a merchant error, and contacting the merchant should resolve the error quickly. However, if you think your debit card number is being used fraudulently, call us at (844)-214-6758 as soon as possible. You can also log in to Digital Banking and message us for assistance.

If you received an alert asking you to confirm a transaction, please call the number listed to receive further assistance.

Some merchants bill under a name different from the one they operate under. The receipt may help you recognize the charge as one you authorized. You should contact the merchant directly if you still don’t recognize the name or have other questions about the transaction. If you can’t find contact information for the merchant, call us at (844)-214-6758. You can also log in to Digital Banking and message us for assistance.

If you received an alert asking you to confirm a transaction, please call the number listed to receive further assistance.

Please call us at (844)-214-6758 if you would like to dispute a transaction.

If you received an alert asking you to confirm a transaction, please call the number listed to receive further assistance.

When you question a transaction you believe may be an error, that's known as a debit card dispute. Types of transactions that can be disputed are:

• Charges listing the wrong amount or date
• Duplicate charges
• Charges for services or goods you did not accept or were not delivered as agreed
• Failure to post credits, such as returns
• Charges you ask for an explanation or written proof of purchase for

If you'd like to dispute a transaction, please call us at (844)-214-6758.