Careers

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Summary: The Assistant Banking Center Manager is responsible for running the branch when the branch manager is out of the office. Responsibilities include, but are not limited to, managing teller staff, managing sales staff, making sure everyone is updated on compliance, maintaining sales tracking and pipeline, scheduling both teller and sales staff, generating new accounts, and growing loan portfolio for the branch. The objective is to maintain customer satisfaction and to increase the profitability of the branch. This position is assigned to an office with < 1000 dda. Principal Accountabilities: • Managing staff during managers absence • Insure operational soundness of the banking • Staff Scheduling • Compliance Training • Fundamental understanding of sales management • Generate new accounts • Customer service / experience

Qualifications:
  • Minimum Qualifications: • Basic typing skills • Basic telephone skills • Experience with ten-key calculator • Basic knowledge of general office equipment, copier, fax, etc
  • • Basic computer proficiency • Ability to organize work with very little direction • Customer Service experience • Sales / Marketing Aptitude • Strong communication and coaching skills • Problems require analysis based on precedent

Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled

Aurora - 6101 South Aurora Parkway

Inside Walmart
6101 South Aurora Parkway
Aurora, CO  80016
Full-Time

Colorado Springs - 1575 Space Center Dr.

Inside Walmart
1575 Space Center Dr.
Colorado Springs, CO  80915
Full-Time

Grand Junction - 2881 North Ave

2881 North Ave
Grand Junction, CO  81503
Full-Time

Pueblo - 4080 W. Northern Ave.

Inside Walmart
4080 W. Northern Ave.
Pueblo, CO  81005
Full-Time

Shawnee - 16100 W. 65th St.

Inside Walmart
16100 W. 65th St.
Shawnee, KS  66217
Full-Time

Springfield - 2021 E. Independence St

Inside Walmart
2021 E. Independence St
Springfield, MO  65804
Full-Time

Summary: The Assistant Banking Center Manager II is responsible for running the branch when the branch manager is out of the office. Responsibilities include, but are not limited to, managing teller staff, managing sales staff, making sure everyone is updated on compliance, maintaining sales tracking and pipeline, scheduling both teller and sales staff, generating new accounts, and growing loan portfolio for the branch. The objective is to maintain customer satisfaction and to increase the profitability of the branch. This position is assigned to an office with 1001 - 2500 dda. Principal Accountabilities: • Managing staff during managers absence • Insure operational soundness of the banking • Staff Scheduling • Compliance Training • Fundamental understanding of sales management • Generate new accounts • Customer service / experience

Qualifications:
  • Minimum Qualifications: • Basic typing skills • Basic telephone skills • Experience with ten-key calculator • Basic knowledge of general office equipment, copier, fax, etc
  • • Basic computer proficiency • Ability to organize work with very little direction • Customer Service experience • Sales / Marketing Aptitude • Strong communication and coaching skills • Problems require analysis based on precedent

Colorado Springs - 707 S. Eighth St.

Inside Walmart
707 S. Eighth St.
Colorado Springs, CO  80905
Full-Time

Denver - 9400 E. Hampden Ave.

Inside Walmart
9400 E. Hampden Ave.
Denver, CO  80231
Full-Time

Lees Summit - 1000 NE Sam Walton Lane

Inside Walmart
1000 NE Sam Walton Lane
Lees Summit, MO  64063
Full-Time

Summary: Responsible for the overall business operations of assigned banking center and provides periodic management support for other banking centers. Banking Center Manager I is responsible for profitable banking center through sales and promotion of bank products to qualified customers, ethical oversight of bank operations adherence to all procedures to minimize losses to the Company, creation of positive environment that provides superior customer experience and associate engagement, and positive leadership of banking center associates in all aspects of banking center operations. Banking Center Manager I is typically assigned to banking center with portfolio of less than 1999 demand deposit accounts and an average of fewer than 2500 monthly transactions. Principal Accountabilities: • Measures and manages sales based on daily / monthly / quarterly / annual budgeted goals • Markets bank products to target customers inside and outside the banking center by contacting potential customers, businesses, and community and civic organizations to promote goodwill and generate new business; explaining appropriate bank products to target audience; interviewing customers to obtain information and explain available financial services; taking loan applications, quoting rates and closing loans with customers; cross selling new products to current bank customers. • Implements all banking center procedures and delegates same, as necessary, to ensure profitable and secure business, including conducting regular audits of teller drawers and vault, completing daily imaging, reviewing and approving select transactions to limit bank’s risk, ensuring accurate and timely completion of all logs, confirming operation of video cameras, and timely changing of locks and security access to limit unauthorized access to banking center and all computer programs. • Ensures customer experience is “fast, easy, and personal” consistent with Company customer service standards. • Ensures banking center premises constitute a safe work environment that promotes positive bank image, including regular inspection for and remediation of any hazardous conditions; regular maintenance and cleaning of premises; adherence to all posting requirements in jurisdiction, including human resources and compliance postings; and provision of comfortable and appropriate space for associates to conduct banking business. • Ensures confidentiality of customer and employee information by practicing all security processes; training, coaching, and monitoring associates with respect to confidentiality policies; and ensuring that all physical security measures are in place and functioning properly, including locks, video cameras, computer access, and key access. • Responsible for knowing, following, and ensuring all banking center associates’ adherence to all bank policies and procedures and applicable state and federal laws. Promotes ethical environment by modeling integrity and requiring ethical behaviors of all associates. • Supervises banking center staff, including interviewing, hiring, coaching, scheduling, counseling, motivating, training, preparing and delivering performance evaluations, preparing and delivering discipline, and terminating, when appropriate. Will typically supervise a staff of approximately five associates. Conducts regular meetings and provides frequent feedback to associates to develop them and provide a career path for all associates whose performance supports promotion. • Performs banking transactions during busy times and/or when branch is understaffed, including assisting customers with all types of banking transactions and approving/declining transactions when manager-level review is required. • Responsible for satisfactory outcome of audits/reviews by Compliance, Internal Audit, Deposit Operations, and other departments or regulatory bodies. • Understands, embodies, communicates and instills corporate initiatives and vision, including the six pillars of success. • Maintains client information in complete confidence. • Completes other specified duties as assigned.

Qualifications:
  • Minimum Qualifications: • Bachelor’s degree preferred • 2+ years banking center experience; experience with DFC banks is preferred
  • • 1+ years management/supervisory experience • Sales or networking background preferred; sales and marketing aptitude required • Proven track record of business development skills • Strong written and verbal communication skills • Basic math and counting skills • High emotional intelligence with proven ability to motivate and coach others • Must be able to multi-task and be comfortable with on-the-job training • Proficiency with common computer programs (i
  • e
  • Windows, MS Office, email, etc
  • ) • Thorough understanding of retail banking loan and deposit products • Valid drivers’ license in primary state of residence strongly preferred • Ability to be NMLS licensed and registered

Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled

Highlands Ranch - 6675 Business Center Dr.

Inside Walmart
6675 Business Center Dr.
Highlands Ranch, CO  80130
Full-Time

Littleton - 13420 Coal Mine Rd.

Inside Walmart
13420 Coal Mine Rd.
Littleton, CO  80127
Full-Time

Bonner Springs - 12801 Kansas Ave.

Inside Walmart
12801 Kansas Ave.
Bonner Springs, KS  66012
Full-Time

Olathe - 13600 S. Alden

Inside Walmart
13600 S. Alden
Olathe, KS  66062
Full-Time

Summary: At Academy Bank, we are committed to delivering solutions that help our customers achieve financial freedom and peace of mind. All associates are required to conduct themselves in accordance with the Company’s Pillars of Success—People and Culture, Communication and Integration, Risk Management, Commitment to Service, Innovation and Technology, and Make it Simple. All associates are responsible for creating a professional, positive, and inclusive environment. Counsels and assists clients in opening new accounts. Advises and helps determine the type of account which will best meet the client’s needs. Performs clerical duties to open all types of accounts. Processes financial transactions for clients. Maintains supporting documents involved in these transactions. Provides outstanding service to clients by resolving problems, building relationships, handling special requests, etc. Promotes use and education of bank products and services specific to consumer’s needs. Communicates with customers in person, by telephone, and through written and electronic communication. Principal Accountabilities: • Follows the positive lead of the Sales Manager by executing the Company’s Pillars of Success with integrity and understanding and executing corporate initiatives and vision. • Greets clients and make them feel welcome to Academy Bank • Responsible for performing sales activities and consistently meeting goals established by Sales Mangers; explains, promotes and/or sells bank products and services appropriate to specific clients by understanding existing and potential clients’ needs; supports other initiatives to develop commercial and consumer business, in and outside of the banking center; understanding products, presentation of products and services, effective marketing and cross-selling techniques. • Processes bank transactions including receiving checks and cash for deposit; verifying deposit amounts and examining checks for proper endorsement; cashing of checks and paying out money after client verification; and issuance of cashier’s checks and money orders. Completes all documentation insuring that information is correct and properly recorded per requirements • Ensures an engaging an positive client experience by personally meeting high customer service standards, accepting ownership of client relationships, ensuring follow through and timely resolution of client issues; consistently displaying a positive and approachable demeanor; building a business relationship with clients; playing an essential role in finding the right solution for clients. • Demonstrates the ability to effectively use bank technology • Maintains up-to-date knowledge of changes in regulations and legislation affecting bank products and services, including by completing all required training. • Keeps supervisor and management abreast of all situations that require special attention • Adheres to bank compliance, security, and operational policies and procedures as well as financial loss standards • Maintains client information in complete confidence • Completes other specified duties as assigned

Qualifications:
  • Minimum Qualifications: • 2+ years in a client facing role • 1+ years sales experience • 1+ years cash handling experience • Strong client service skills • Strong communication skills • Basic math and counting skills • Team player • Independent thinking and problem solving skills • Excels at multitasking • Ability to organize and prioritize • Knowledge of common computer programs (i
  • e
  • Windows, MS Office, Email etc
  • ) • Ability to be NMLS licensed and registered Preferred Qualifications: • Credit and /or lending experience

Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled

Scottsdale - 7150 Camelback Road

7150 Camelback Road
Scottsdale, AZ  85251
Full-Time

Summary The Commercial Banker Trainee is part of the Commercial Banker Development Program. The Commercial Banker Trainee will generally possess an undergraduate degree in either the field of accounting, finance, economics, real estate, business administration, or related field. Work experience in commercial banking is not required. Principal Accountabilities: The Commercial Banker Trainee is part of the Commercial Banker Development Program which will provide training in commercial credit, loan review, loan operations, and commercial lending through shadowing a commercial lender. Within the Commercial Credit Department the Commercial Banker Trainee will receive training and then be able to perform the following tasks: • Financial statement spreads. • Financial analysis of commercial loans (both real estate and commercial and industrial). • Prepare well-written financial analysis of loans for presentation to loan officers and/or loan committee. • Complete financial analysis reports that are completed in a quality manner and within service time line expectations. • Compliance with the Mutual Charter Agreement between Credit/Underwriting and Commercial/Special Assets Relationship Management as posted on the Bank’s Intranet. • Effective communicator with lending officers, supervisors, and co-workers to provide for effective follow up on credit reviews. • Other special projects or other tasks as required by supervisor/manager. Within the Loan Review Department the Commercial Banker Trainee will receive on-the-job training and then will be able to perform the following tasks: • Review commercial credits to determine whether any change in risk rating should be made. • Prepare written reports of loan review findings. • Present to Loan Review Department supervisors on the findings during a specific commercial loan review. Within the Loan Officer shadowing process, the Commercial Banker Trainee will be able to perform the following tasks: • Assist the loan officer with creation of the Credit Approval Submission (CAS) document for loan approvals. • Assist the loan officer with borrower contact in obtaining financial information and other required loan documentation. • Conduct property inspections of collateral securing commercial loans. • Participate in loan meetings with borrowers and the Commercial Loan Officer. • Ability to apply skills toward effective financial analysis of borrower’s financial statements, cash flow analysis, and analysis of commercial credit. • The individual will be able to perform credit analysis of non complex credits with the expectation that progress will be made toward more complex credit analysis after fulfilling the minimum job responsibilities. • The individual will be able to apply Bank Credit Underwriting standards to other functions including loan review and loan origination. The expectations will coincide with the Commercial Banker Trainee’s level of experience and after training programs.

Qualifications:
  • Minimum Qualifications: The Commercial Banker Trainee is part of the Commercial Banker Development Program (which is attached to this job description)
  • The Commercial Banker Trainee will generally possess an undergraduate degree in either the field of accounting, finance, economics, real estate, business administration, or related field
  • Work experience in commercial banking is not required
  • Desirable skills include: • Strong ability to make presentations both in writing and orally
  • • Strong analytical skills

Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled

Kansas City -


Kansas City, MO  64105
Full-Time

Summary: Responsible for assisting customers who have filed a complaint or who have escalated their issue to the Customer Relations department seeking resolution or explanation. Responsible for responding to and managing social media posts and comments and works with the Customer Relations team in closing the communication loop with quarterly customer surveys. Acts as an advocate for the customer explaining process or policy to ensure the customer experience is transparent and understandable. Coordinates with other departments to obtain research and to document resolution. Principal Accountabilities: • Ensures that customer issues or concerns brought to the department are responded to quickly and professionally. These customer issues or concerns can come through any channel including, but not limited to, Better Business Bureau, Office of the Comptroller of the Currency (OCC), FDIC, social media, LiveCycle, phone, email or customer survey responses. • Initiates research and assists in preparing written responses to the OCC, Better Business Bureaus and Attorney General in a timely manner. • Processes daily LiveCycle requests from the branches and Customer Care Center relative to customer complaints. • Takes escalated calls from any department within the company, including, Customer Care Center, internal back office departments, non-customer facing departments and branches. • Takes ownership of each complaint, issue or concern that a customer presents via any of the channels as mentioned above, at first point of contact, to final resolution including all documentation and follow up required. • Coordinates with other internal bank associates to obtain detailed information in regards to complaints. • Makes recommendations to improve customer experience in all areas of the bank and branches based on observations and evidence found within customer complaints, surveys or feedback. • Reviews customer complaints about banking products, customer service or employee interaction with the customer and determines the validity of the complaint. Makes recommendations to the appropriate department or manager for resolution. • Makes outbound calls to customers to address specific situations proactively. • Trouble shoots problems for customers. • Other related duties as assigned

Qualifications:
  • Minimum Qualifications: • Superior written and verbal communication skills
  • • Projects a courteous and professional attitude at all times
  • • Must be able to handle stressful customer interactions with customers who are upset or angry
  • • Must exhibit strong problem solving skills
  • • Must be able to multi-task in an environment with constantly changing priorities and deadlines as governed by customer interactions
  • • Strong regulatory compliance knowledge with the ability to watch for red flags
  • • Clearly understands purposes, objectives, practices and procedures of other bank departments
  • • Experience and skill using various bank and other software such as Evision, Director, Adobe Live Cycle, Word, Excel, is necessary
  • Knowledgeable about FDIC insurance rules and how to calculate coverage
  • • Good interpersonal skills
  • • Must be able to work varying scheduled shifts that will include days, nights, weekends, holidays and overtime as necessary
  • • Must be able to work in a team environment, but also be an independent worker who takes initiative in completing work in a timely manner
  • • Must have some working knowledge of social media channels such as LinkedIn, Instagram, Facebook and Twitter

Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled

Kansas City -


Kansas City, MO  64105
Full-Time

Summary: The Director of Mortgage is the top executive over the Mortgage Lending department for all Dickinson Financial Corporation owned banks. The Director is responsible for the day-to-day operations of the mortgage lending department that has offices in Arizona, Colorado, Kansas, and Missouri and originators working remotely outside those locations. In addition, the Director is responsible for developing and accomplishing annual strategic initiatives directed at achieving the Company’s overall strategic objectives. Principal Accountabilities: • Manages day-to-day functions of the mortgage lending department, including origination and operations functions, with the assistance of management-level direct reports. • Develops and implements best practices for the operations team including with respect to processing, underwriting, closing, and secondary market tasks to ensure efficient, highly effective mortgage banking operations. • Ensures achievement of production goals and growth of the mortgage portfolio through recruitment of successful mortgage originators and by attracting appropriate mortgage customers. • Develops and executes strategy for appropriate mix of portfolio and secondary market loans. • Proactively manages production, including leading regular sales meetings, continually monitoring pipeline and team’s daily sales activities, encouraging excellent performance, and sharing best sales practices. • Regularly reviews and responds to customer satisfaction survey data, including resolving any issues that could negatively impact Net Promoter Scores. Proactively implements changes to enhance mortgage banking customers’ experience. • Periodically attends closings to ensure optimum customer experience. • Maintains the Bank’s mortgage software systems, including responsibility for vendor relationships. • Ensures training and guidance to mortgage banking associates on all policy, procedures, and product compliance changes. • Implements mortgage banking product changes. • Prepares monthly loan production reports and regularly calculates commissions, incentives, and bonuses provided to associates under the Bank’s incentive compensation plans and other compensation agreements and policies. • Works closely with other departments concerning joint product and marketing efforts. • Remains knowledgeable about and ensures compliance with applicable regulations and laws, including CRA, HMDA, Bank Secrecy Act, the Patriot Act, and TRID. • Directly supervises other associates, including interviewing, hiring, coaching, scheduling, counseling, motivating, training, preparing and delivering performance evaluations, preparing and delivering discipline, and terminating, when appropriate. Conducts regular meetings and provides frequent feedback to Associates to develop them. • Ensures confidentiality of customer and employee information by practicing all security processes; training, coaching, and monitoring associates with respect to confidentiality policies; and ensuring that all physical security measures are in place to and functioning properly, including desk locks, computer access and key access. • Other duties as assigned.

Qualifications:
  • Minimum Qualifications: • A Bachelor’s degree in Business Administration or related field
  • • Eight+ years’ experience in mortgage lending industry, preference given to experience at a banking institution and experience in Kansas City, Denver, Colorado Springs, and/or Phoenix markets
  • • Five+ years’ experience with regulatory exams related to mortgage banking
  • • Five+ years’ supervisory experience, managing a mortgage origination team
  • • Expert level knowledge of mortgage lending, including sales management, operations, and secondary market sales
  • • Expert knowledge in TRID regulations
  • • Proven ability to significantly increase a mortgage portfolio through personnel recruitment and by attracting quality mortgage customers
  • • Focus, attention to detail, problem-solving skills, and a strong attitude in favor of high quality work are required
  • • Ability to manage professional level employees
  • • Proficient in Microsoft Word and Excel
  • • Excellent interpersonal and oral and written communication skills
  • • Experience making quick, high quality decisions on complex issues
  • • Strong organizational skills
  • • Ability to handle confidential information in a mature and professional manner
  • • Ability to be adaptable and flexible while responding to deadlines on assignments and workflow fluctuations
  • • Excellent time management skills and the ability to work both independently and as a member of a team
  • • Ability to work effectively in a multi-task, high-volume environment
  • • Self-motivated and results-oriented
  • • Good understanding of banking or financial business operations and systems
  • • Ability to be Safe Act licensed and registered
  • • Local travel approximate 25%; air travel approximately 25%

Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled

Kansas City -


Kansas City, MO  64105
Full-Time

Summary: Loan Operations based position primarily responsible for creating loan documents for commercial loans not documented by in-house legal or outside counsel Principal Accountabilities: • Create loan documents on LaserPro software system. These documents will include: promissory notes, security agreements, UCC’s, mortgage/deeds of trust, guaranty agreements, and any other supporting documents • Update loan rates on the mainframe • Prepare internal participation certificates • Resourceful as it pertains to internal policy and regulatory requirements • Other special projects as assigned

Qualifications:
  • Minimum Qualifications: 5 years previous related experience

EOE Minorities/Females/Protected Veterans/Disabled

Kansas City -


Kansas City, MO  64105
Full-Time

Summary: Personal Bankers are front-line associates who deliver solutions that help our customers achieve financial freedom and peace of mind. Personal Bankers achieve this vision by building professional relationships with customers and potential customers to understand their financial needs and to deliver valuable products and services to meet those needs. Successful Personal Bankers are enthusiastic about delivering excellent customer service, understanding and promoting bank products to individuals and companies, conducting accurate banking transactions in a fast-paced environment, and working with a team to achieve individual and group goals. Many of our company leaders started out as Personal Bankers, and we continue to provide excellent opportunities to those interested in a career in banking. Principal Accountabilities: •Delivers Fast, Easy, and Personal customer service consistent with company’s standards with each customer and associate interaction. •Sells consumer/small business banking products and services to clients and prospects using direct sales techniques in and around the assigned banking center, that include handing out product brochures, engaging potential customers in conversations about banking needs, and speaking with knowledge and positivity about the bank’s products. •Achieves specific sales goals on a daily, monthly, quarterly and annual basis. •Develops and maintains relationships with business partners to maximize sales opportunities and achieve sales standards. Provides a broad base of financial services with the goal of earning 100% of the client’s business. •Performs banking transactions for customers, including cash transactions, cashing checks, assisting with deposits and withdrawals, issuing cashier’s checks and money orders, assisting with wire transfers, opening checking and savings accounts, and assisting customers with obtaining other bank products, including credit cards and loans. •Assists customers with other banking services, including giving balances, answering questions about accounts, taking and resolving complaints, and assisting with on-line banking transactions and questions and assists customers in taking advantage of self-service options for these services. •Ethically conducts operational tasks related to protecting customer and bank assets and related to regulatory compliance, including properly documenting account opening, accounting for cash and negotiable instruments under dual control, completing logs and other records to document proper procedures, obtaining and ensuring the accuracy of all regulatory and procedural documentation. •Protects all customer information and bank trade secrets and business records as confidential, and follows all company policies for communication with clients, vendors and associates. •Maintains current knowledge and consistent compliance with regulations and bank policies and procedures related to the position, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements; Employee Handbook policies; and Operations, Audit, and Security policies, through regular and thorough training. •Ad hoc duties as assigned

Qualifications:
  • Educational Knowledge and/or Professional Experience: Required: This position requires the following educational and/or job experience: High school diploma or equivalent; Associate’s degree or higher preferred
  • Personal Banker experience preferred
  • Two to three years of other job experience; minimum of 1 year of sales experience preferred; minimum 1 year of cash handling experience preferred Strong sales skills
  • Strong customer service skills; responsive to customer issues and concerns and able to resolve customer problems effectively
  • Strong attention to detail and ability to complete work accurately
  • Lead by example in all areas including sales, referrals, customer experience, and daily banking center operations
  • Above average ability to think logically in order to analyze situations, resolve problems, and make sound decisions
  • Ability to handle multiple tasks simultaneously
  • Proficient at working with multiple computer and software systems
  • Ability to calculate figures and amounts such as cash back and percentages
  • Work Environment: The following is intended to give an overview of the work environment of the position, but is not an exhaustive list
  • • Work hours may vary based on the Banking Center hours of operation
  • • Must be able to work at a rapid pace for long periods of time • Must be able to work overtime to the extent necessary and only after approval Physical Requirements: The work environment is typical of standard office and retail banking settings
  • The position is medium work, exerting up to 35 pounds of force occasionally, and worker stands most of the time, including for processing customer transactions and direct marketing activities, but position requires some sitting, including for meetings and computer work
  • Associate will frequently stand or walk throughout different areas of banking center and when conducting outside sales act ivies
  • Standing and walking may be required for sustained periods of time for moving from one work site to another both inside and outside the banking center and for conducting banking transactions
  • Periodic driving for outside sales activities and training
  • Reaching may be required involving extending arms in any direction
  • Office equipment, such as a computer and telephone will be used, requiring the use of hands and fingers to manipulate a keyboard or keypad
  • Visual ability to read a computer screen or written documents is necessary
  • Speaking ability to express or exchange ideas; impart oral information to customers, coworkers, or to the public; or convey detailed or important spoken instructions by means of the spoken word is required
  • Hearing is necessary to receive detailed information through oral communication

Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled

Glendale - 5010 N. 95th Ave

Inside Walmart
5010 N. 95th Ave
Glendale, AZ  85305
Part-Time

Phoenix - 1607 W. Bethany Home Rd.

Inside Walmart
1607 W. Bethany Home Rd.
Phoenix, AZ  85015
Part-Time

Aurora - 3301 N. Tower Rd.

Inside Walmart
3301 N. Tower Rd.
Aurora, CO  80011
Full-Time

Brighton - 60 W. Bromley Lane

Inside Walmart
60 W. Bromley Lane
Brighton, CO  80601
Full-Time

Colorado Springs - 8250 Razorback Rd.

Inside Walmart
8250 Razorback Rd.
Colorado Springs, CO  80920
Full-Time

Colorado Springs - 1575 Space Center Dr.

Inside Walmart
1575 Space Center Dr.
Colorado Springs, CO  80915
Full-Time

Denver - 9400 E. Hampden Ave.

Inside Walmart
9400 E. Hampden Ave.
Denver, CO  80231
Part-Time

Englewood - 601 Englewood Parkway

Inside Walmart
601 Englewood Parkway
Englewood, CO  80110
Full-Time

Greeley - 3103 23rd Ave.

Inside Walmart
3103 23rd Ave.
Greeley, CO  80631
Part-Time

Greeley - 920 47th Ave.

Inside Walmart
920 47th Ave.
Greeley, CO  80634
Part-Time

Loveland - 1325 N. Denver

Inside Walmart
1325 N. Denver
Loveland, CO  80538
Full-Time

Pueblo - 4080 W. Northern Ave.

Inside Walmart
4080 W. Northern Ave.
Pueblo, CO  81005
Full-Time

Westminster - 9499 Sheridan Blvd.

Inside Walmart
9499 Sheridan Blvd.
Westminster, CO  80030
Part-Time

Fort Pierce - 5100 Okeechobee Road

Inside Walmart
5100 Okeechobee Road
Fort Pierce, FL  34947
Full-Time

Gainesville - 1800 NE 12th Avenue

Inside Walmart
1800 NE 12th Avenue
Gainesville, FL  32641
Full-Time

Jacksonville - 6767 103rd Street

Inside Walmart
6767 103rd Street
Jacksonville, FL  32210
Part-Time

Tampa - 5650 Breckenridge Park Drive

5650 Breckenridge Park Drive
Tampa, FL  33610
Part-Time

Bonner Springs - 12801 Kansas Ave.

Inside Walmart
12801 Kansas Ave.
Bonner Springs, KS  66012
Part-Time

Olathe - 13600 S. Alden

Inside Walmart
13600 S. Alden
Olathe, KS  66062
Full-Time

Olathe - 395 N. K-7 Hwy

Inside Walmart
395 N. K-7 Hwy
Olathe, KS  66061
Full-Time

Olathe - 395 N. K-7 Hwy

Inside Walmart
395 N. K-7 Hwy
Olathe, KS  66061
Part-Time

Shawnee - 16100 W. 65th St.

Inside Walmart
16100 W. 65th St.
Shawnee, KS  66217
Part-Time

Columbia - 1201 Grindstone Parkway

Inside Walmart
1201 Grindstone Parkway
Columbia, MO  65203
Full-Time

Columbia - 1201 Grindstone Parkway

Inside Walmart
1201 Grindstone Parkway
Columbia, MO  65203
Part-Time

Columbia - 1201 Grindstone Parkway

Inside Walmart
1201 Grindstone Parkway
Columbia, MO  65203
Part-Time

Kansas City - 8551 N. Boardwalk Ave.

Inside Walmart
8551 N. Boardwalk Ave.
Kansas City, MO  64154
Full-Time

Kansas City - 8301 N. Church Rd.

Inside Walmart
8301 N. Church Rd.
Kansas City, MO  64158
Part-Time

Kansas City - 8301 N. Church Rd.

Inside Walmart
8301 N. Church Rd.
Kansas City, MO  64158
Part-Time

Kansas City - 1701 W. 133rd St.

Inside Walmart
1701 W. 133rd St.
Kansas City, MO  64145
Full-Time

Kansas City - 1701 W. 133rd St.

Inside Walmart
1701 W. 133rd St.
Kansas City, MO  64145
Part-Time

Kirkwood - 1202 S. Kirkwood Rd.

Inside Walmart
1202 S. Kirkwood Rd.
Kirkwood, MO  63122
Full-Time

Ozark - 2004 West Marler Lane

Inside Walmart
2004 West Marler Lane
Ozark, MO  65721
Full-Time

Raymore - 2015 Foxwood Drive

Inside Walmart
2015 Foxwood Drive
Raymore, MO  64083
Full-Time

Raymore - 2015 Foxwood Drive

Inside Walmart
2015 Foxwood Drive
Raymore, MO  64083
Part-Time

Springfield - 2021 E. Independence St

Inside Walmart
2021 E. Independence St
Springfield, MO  65804
Part-Time

Springfield - 3315 S. Campbell Ave

Inside Walmart
3315 S. Campbell Ave
Springfield, MO  65807
Full-Time

Warrensburg - 301 E. Cooper Street

Inside Walmart
301 E. Cooper Street
Warrensburg, MO  64093
Part-Time

Summary: The Project Manager III (PM III) position will be responsible for managing multiple high-profile bank projects. The PM III will serve as the primary point of contact between business clients and the Information Technology organization. This role will manage projects focused on the delivery of a wide range of technology and non-technology solutions including but not limited to business initiatives, software development or other technology related projects. The PM III role requires a combination of project management, business analyst, client relations and high level communications skills. The PM III will execute all project management tasks related to the planning, design, testing, and implementation of new technology projects or enhancements to existing technologies. Successful PM IIIs apply proven communication, analytical, and problem solving skills to help maximize Information Technology investments. The PM III will gather, develop and analyze data in support of business case and business technical requirements. The PM III is expected to follow business processes to address tasks, risks and issues. The PM III will develop, manage and communicate detailed project plans to ensure that tasks are completed on time, within budget, and according to project requirements. The PM III may develop and implement communication programs to ensure expectations and deadlines are clearly understood. The PM III will manage day-to-day project communication with clients and project team members, develop and maintain positive working relationships with project stakeholders, and manage project-related expectations. The PM III will prepare project budgets, monitor project expenses and provide regular project status reports and communicate to project stakeholders. Principal Accountabilities: • Manages and delivers the required products for each project, phase, or stage of a project based on that project's work plan. Obtains signoff from project sponsor on deliverables and project completion. • Ensures quality is achieved as planned. Enables quality assurance and quality control as appropriate. • Delivers and ensures adherence to time, budget and deliverables and project milestones within agreed tolerances; manages tradeoffs between scope, schedule, quality & cost; and monitors and controls the progress of the project at an operational level. • Obtains, directs, motivates and manages people; and manages the work and resources involved. • Monitors and questions project time reporting to assigned projects while maintaining IT resource project forecasts accurately. • Establishes and updates project plans and project schedules with forecasts and actuals and manage deviations from plan. • Reports to respective stakeholders through various methods including team meetings, status reports; steering committee; etc. • Liaises with project sponsors, customers, vendors or partners and facilitate communication to all involved as appropriate and manages expectations with all stakeholders. • Escalates decisions and unresolved issues to the next level of management. Communicates, facilitates and manages resolution of complex issues and challenging situations and personnel. • Concludes the work upon completion or premature cessation; prepares lessons learned and appropriately close all financial budget and project issues. Closes all project documentation and archives appropriate records. Ensures proper hand off to maintain ongoing support, as needed. • Ensures the visibility of the business case or project scope. Ensures all project requirements and objectives are properly documented and communicated throughout the project team. • Verifies the Key Success Indicators as the basis for managing the project. • Ensures PMO methodology, standards, process and procedures are followed on all projects. Communicates and trains team members on processes where needed such as change control, procurement, etc. Documents, obtains approval and enforces project change management with all stakeholders. Makes recommendations to improve methodologies, processes and templates. • Obtains and manages project budget and approves of all project expenditures. Tracks expected versus actual expenditures and provides budget reports to Manager of PMO and Senior or Executive Management when required. • Facilitates project risk reviews and proper mitigation. • Reviews contracts, statements of work and ensure proper sign offs and involvement of key associates. • May supervises more junior project managers, including interviewing, hiring, coaching, scheduling, counseling, motivating, training, preparing and delivering performance evaluations, preparing and delivering discipline, and terminating, when appropriate. Conducts regular meetings and provides frequent feedback to develop associates. • Interviews and approves of project contract resources, when needed; and internal DFC potential new hires as requested by hiring managers. • Understands, embodies, communicates and instills corporate initiatives and vision, including the six pillars of success. • Maintains client information in complete confidence. • Regular attendance required, working at the work site during regular business hours, occasional evening and weekend work to meet deadlines. • Other duties as assigned.

Qualifications:
  • Minimum Qualifications: • Bachelor's Degree in Computer Science, Project Management, Information Systems or equivalent experience
  • • 5 -10 years' experience in the design, development and implementation of software and hardware solutions, systems, or products
  • • 8+ progressive years of project management experience
  • • PMP Certification or relevant project management experience in financial industry
  • • Demonstrates excellent written and verbal communication skills to enable communication with a varying level of personnel from executive management to front line personnel for DFC as well as vendors and partners that DFC engages
  • • Demonstrates ability to be goal-oriented and action focused, pragmatic and self-disciplined
  • • Demonstrates advanced proficiency at project planning, organizing, team motivation and delegation
  • • Demonstrates ability to pursue information to reduce uncertainty and learn how to improve performance
  • • Demonstrates ability to quickly become knowledgeable about each project sponsor's specific subject matter and business challenges being addressed by the assigned project(s)
  • • Must have excellent communication, leadership, organization, scope management, issue management, risk management, resource management and time management skills
  • • Demonstrates ability to resolve conflicts and disagreements, handle difficult people and tense situations with diplomacy and tact, spot potential conflicts, de-escalate disagreements, encourage open debate and open discussion and orchestrate win-win solutions when feasible
  • • Demonstrates proficiency in Microsoft Office software including MS Project, MS Visio, Word, Excel

Kansas City -


Kansas City, MO  64105
Full-Time

Summary: This position provides phone and email support for a variety of different areas within the bank including ROM’s, branches, customer care center, loss prevention and charge off dept. The primary responsibilities include ensuring proper procedures are followed by the branches. Principal Accountabilities: • Have a working knowledge of Garnishments, Child Support and Tax Levies, check collections, Canadian Items, dormant and inactive accounts, Reg CC and Reg D. • Deluxe verification of check orders • Perform block posting using Navigator and/or Foxtrot • Create and update bank policies and procedures. • Be able to track accurate data. • Ability to research accounts, transactions, and differences. • Working knowledge of Integrated. • Process mail deposits

Qualifications:
  • Minimum Qualifications: • Ability to work proficiently with software solutions used by the department such as Excel, E Vision, Navigator and Image Vision
  • • Ability to communicate verbally and in written form effectively and professionally
  • • Must be self-motivated, be able to work independently and support the efforts of the other members of the Deposit Operations team
  • • Detail oriented
  • • Ability to adapt easily to change

Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled

Kansas City -


Kansas City, MO  64105
Full-Time

Summary: Responsible for the overall business operations of assigned banking center and provides periodic management support for other banking centers. Banking Center Manager I is responsible for a profitable banking center through sales and promotion of bank products to qualified customers, ethical oversight of bank operations, adherence to all procedures to minimize losses to the Company, creation of positive environment that provides superior customer experience and associate engagement, and positive leadership of banking center associates in all aspects of banking center operations. Principal Accountabilities: • Measures and manages sales based on daily / monthly / quarterly / annual budgeted goals • Markets bank products to target customers inside and outside the banking center by contacting potential customers, businesses, and community and civic organizations to promote goodwill and generate new business; explaining appropriate bank products to target audience; interviewing customers to obtain information and explain available financial services; taking loan applications, quoting rates and closing loans with customers; cross selling new products to current bank customers. • Implements all banking center procedures and delegates same, as necessary, to ensure profitable and secure business, including conducting regular audits of teller drawers and vault, completing daily imaging, reviewing and approving select transactions to limit bank’s risk, ensuring accurate and timely completion of all logs, confirming operation of video cameras, and timely changing of locks and security access to limit unauthorized access to banking center and all computer programs. • Ensures customer experience is “fast, easy, and personal” consistent with Company customer service standards. • Ensures banking center premises constitute a safe work environment that promotes positive bank image, including regular inspection for and remediation of any hazardous conditions; regular maintenance and cleaning of premises; adherence to all posting requirements in jurisdiction, including human resources and compliance postings; and provision of comfortable and appropriate space for associates to conduct banking business. • Ensures confidentiality of customer and employee information by practicing all security processes; training, coaching, and monitoring associates with respect to confidentiality policies; and ensuring that all physical security measures are in place and functioning properly, including locks, video cameras, computer access, and key access. • Responsible for knowing, following, and ensuring all banking center associates’ adherence to all bank policies and procedures and applicable state and federal laws. Promotes ethical environment by modeling integrity and requiring ethical behaviors of all associates. • Supervises banking center staff, including interviewing, hiring, coaching, scheduling, counseling, motivating, training, preparing and delivering performance evaluations, preparing and delivering discipline, and terminating, when appropriate. Will typically supervise a staff of approximately five associates. Conducts regular meetings and provides frequent feedback to associates to develop them and provide a career path for all associates whose performance supports promotion. • Performs banking transactions during busy times and/or when branch is understaffed, including assisting customers with all types of banking transactions and approving/declining transactions when manager-level review is required. • Responsible for satisfactory outcome of audits/reviews by Compliance, Internal Audit, Deposit Operations, and other departments or regulatory bodies. • Understands, embodies, communicates and instills corporate initiatives and vision, including the six pillars of success. • Maintains client information in complete confidence. • Completes other specified duties as assigned.

Qualifications:
  • Minimum Qualifications: • Bachelor’s degree preferred • 2+ years banking center experience; experience with DFC banks is preferred
  • • 1+ years management/supervisory experience • Sales or networking background preferred; sales and marketing aptitude required • Proven track record of business development skills • Strong written and verbal communication skills • Basic math and counting skills • High emotional intelligence with proven ability to motivate and coach others • Must be able to multi-task and be comfortable with on-the-job training • Proficiency with common computer programs (i
  • e
  • Windows, MS Office, email, etc
  • ) • Thorough understanding of retail banking loan and deposit products • Valid drivers’ license in primary state of residence strongly preferred • Ability to be NMLS licensed and registered

Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled

Denver - 9600 East Hampden Ave.

9600 East Hampden Ave.
Denver, CO  80231
Full-Time

Summary: Retail Personal Bankers are front-line associates primarily responsible for processing customer bank transactions and occasionally assisting with account opening. Successful Retail Personal Bankers are enthusiastic about delivering excellent customer service, conducting accurate banking transactions in a fast-paced environment, maintaining accurate business records, and working with a team to achieve individual and group goals. Many of our company leaders started out as Personal Bankers, and we continue to provide excellent opportunities to those interested in a career in banking. Principal Accountabilities: • Provides fast, easy, and personal service consistent with Company’s customer service standards, including greeting customers and making them feel welcome to Academy Bank • Processes bank transactions including receiving checks and cash for deposit, verifying deposit amounts and examining checks for proper endorsement, cashing of checks and paying out money after customer verification • Balances and maintains record of all funds involved in transactions. • Balances currency, coin and checks in teller drawer at the end of shift. • Adheres to all bank compliance, security and operational policies and procedures as well as financial loss standards. • Plays an essential role in finding the right solutions for customers. • Explains, promotes and/or sells bank products and services. • Recommends additional products/services to customers and non-customers. • Maintains customer information in complete confidence. • Proven ability to consistently meet or exceed established goals for the position. • Complete other specified duties as assigned.

Qualifications:
  • Minimum Qualifications: • High school diploma or equivalent
  • • 1+ years in a customer-facing role • Cash handling experience • Strong customer service skills • Strong communication skills • Basic math and counting skills • Attention to detail • Sales experience • Work well with others and is a dependable team member
  • • Excel at multitasking • Ability to organize work • Experience in typing, phone and ten-key operation • Working knowledge of common computer programs (i
  • e
  • Windows, MS Office, Email, etc
  • ) • Should be available to work evenings and weekends if the assigned branch is open during those hours

Denver - 740 17th Street

740 17th Street
Denver, CO  80202
Full-Time

Summary: Counsels and assists customers in opening new accounts. Advises and helps determine the type of account which will best meet the customer’s needs. Performs clerical duties to open all types of accounts. Provides outstanding customer service to clients by resolving problems, building relationships, handling special requests, etc. Promotes use and education of other products and services the bank offers as identified through profiling. Communicates with customers in person, by telephone, and through written correspondence. Principal Accountabilities: • Explains, promotes and/or sells bank products and services as identified through profiling customers and prospects • Works closely with the Sales Manager to develop an actionable sales plan to exceed branch goals • Builds a business relationship with clients • Works to develop commercial and consumer business, in and outside of the branch • Plays an essential role in finding the right solutions for customers • Assists Sales Manager with inside and outside sales activities • Meets established sales targets consistently • Maintains up-to-date knowledge of all bank products and services • Greets customers in a friendly manner and makes them feel welcome to Academy Bank • Communicates directly with customers in person, by telephone, or through correspondence regarding account inquiries • Accepts ownership in all customer service situations ensuring follow through and a timely resolution • Maintains up-to-date knowledge of any changes in regulations and legislation affecting the bank’s products and services • Completes all documentation pertaining to the opening of an account, insuring that all information is correct and properly recorded per requirements • Keeps supervisor and management abreast of all situations that require special attention • Adheres to bank’s compliance, security, and operational policies and procedures as well as financial loss standards • Maintains customer information in complete confidence • Completes other specified duties as assigned

Qualifications:
  • Minimum Qualifications: • 2+ years in a customer facing role • 1+ years sales experience • Strong customer service skills • Strong communication skills • Basic math and counting skills • Team player • Independent thinking and problem solving skills • Excels at multitasking • Ability to organize and prioritize work • Working knowledge of common computer programs (i
  • e
  • Windows, MS Office, Email, etc
  • ) • Ability to be NMLS licensed and registered Preferred Qualifications: • Credit and/or lending experience

Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled

Colorado Springs - 1650 Space Center Dr.

1650 Space Center Dr.
Colorado Springs, CO  80915
Full-Time

Summary: Executing of operational, compliance, financial, and other audits and special projects. Participating in audit planning and risk rating processes, preparing all audit work paper sections, discuss audit findings with the business units, and prepare draft audit reports. Establishing a rapport with management and staff of business units and building relationships with various corporate departments throughout the enterprise is a critical function for this role. Principal Accountabilities: Within the general guidelines provided by the Director of Internal Audit and/or Internal Audit Manager: • Conduct assigned audit engagements successfully from beginning to end. • Perform examination of organizational key functions to ensure that internal controls and safeguards are adequate, effective, and efficient. • Perform independent evaluations of ongoing projects. • Develop audit programs and testing procedures relevant to risk and test objectives. • Perform and document tests in accordance with department procedure and professional standards, and communicate results to the Director, Internal Audit Manager, Internal Audit, and business units. • Verify compliance with policies set forth by management and/or the board of directors. • Evaluate compliance with applicable banking regulations which include but not limited to: BSA, GLBA, TILA, RESPA, ECOA, HMDA, CRA, FCRA, Reg CC, Reg D, Reg E, etc. • Plan, perform, and report on the design and operating effectiveness of financial reporting controls under Federal Deposit Insurance Corporation Improve Act (FDICIA). • Prepare reports for presentation to management and the Audit Committee of the Board of Directors based upon findings discovered during internal audits. • Assist Internal Audit on the design and execution of continuous audit methodology, and reporting of results. • Support the department by developing strategies to improve internal controls and minimize risk, while keeping audit management informed of the status of audits in progress, communicating obstacles or significant audit findings as they arise. • Recommend financial and operational improvement suggestions for the Bank. • Constructively work with business operations to identify areas for improvement, while collectively agreeing on appropriate corrective actions, facilitating remediation efforts, and monitoring progress to ensure that business units and corporate departments are timely in addressing control weaknesses and process inefficiencies. • Develop and maintain effective interpersonal relationship with bank staff and management. • Provide assistance to external auditors and examiners. • Supervise and provide assistance to other Internal Audit staff. • Provide training to new employees when necessary. • Provide assistance with branch audits, special projects and assignments as needed.

Qualifications:
  • Minimum Qualifications: • Bachelor’s degree in Accounting, Internal Auditing, Finance, or related field
  • • Minimum of 5 years experience in banking environment or related corporate audit
  • • Solid understanding and ability to apply risk and control concepts
  • • Knowledge of applicable federal and state regulations
  • • Strong listening, writing, and oral communication skills
  • • Unquestionable ethics and integrity, objectivity, probing inquisitiveness, and a high tolerance for stress under adversarial conditions
  • • Ability to read, write, hear and speak English
  • • Ability to meet work deadlines and work with all members in the Internal Audit Department and organization
  • • Strong ability to analyze a complex set of data and be able to extract information critical to quantifying the potential threat of exposure to the organization
  • • Excellent computer skills, including MS Office and ACL
  • Ability to learn new applications/software
  • Preferred Qualifications: • Certified Internal Auditor (CIA), Certified Public Accountant (CPA), Certified Information Systems Auditor (CISA) or other certification specific to Internal Audit
  • • Advanced degree in a related field
  • Previous Experience: • In excess of five years of public accounting experience, specializing in financial institutions, and/or bank internal audit experience, or combination thereof
  • • Understanding of assigned area of responsibility
  • • Prior experience in project management, audit program development, internal control consulting, and risk management utilizing various automated tools and techniques
  • Physical and Environmental Conditions: o The work environment is typical of a standard office setting
  • Position exists in an office environment requiring the incumbent to perform normal activities, but not limited to, sitting to write or use a computer or calculator, lifting, reaching, and bending for filing and retrieval of audit files, operating office equipment, navigating steps and operating elevators while carrying PC laptops, portable printers, and audit files (up to 40 pounds) to reach audit locations, etc
  • It involves sitting most of the time but may also involve walking or standing for brief periods of time
  • Office equipment, such as a computer and telephone will be used requiring the use of hands and fingers to manipulate a keyboard or keypad
  • Visual ability to read a computer screen or written documents is necessary
  • Speaking ability to express or exchange ideas; impart oral information to customers or to the public; or convey detailed or important spoken instructions by means of the spoken word is required
  • Hearing is necessary to receive detailed information through oral communication
  • o Must have access to a vehicle to travel from the office to remote locations when necessary
  • o Work extended hours from time to time
  • o Ability to travel up to 10% of the time
  • Working Relationships: May have contact with all levels of personnel, including branch personnel, auditee management and personnel, senior and executive officers of DFC and subsidiary financial institutions, and members of the BOD, external auditors and regulatory agency examiners, and other members in the Internal Audit Department

Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled

Kansas City -


Kansas City, MO  64105
Full-Time

Summary: You will be able to sell direct to customers and solicit customers indirectly through third parties such as realtors, builders, and developers. You will continually identify, develop and maintain proactive and exceptional service-based relationships with retail branches and other clients that can serve as a recurring source of referrals for new mortgage lending opportunities. You will be responsible to develop mortgage lead sources, respond timely to customer inquiries and Bank referrals, analyze borrowers financial and credit data, determine customer financing objectives, advise borrowers of product/pricing policies and guidelines, submit complete applications, help processing team to proactively gather required documentation, and ensure loans are closed within 30 days. Principal Accountabilities: • Originate loans based on outside sales activity. • Meet minimum funding requirement starting the third full month of employment. • Supervise Mortgage Loan Assistant, if one is assigned to you. • Maintain high-quality, compliant loan files for loans you originate.

Qualifications:
  • Qualifications: Our ideal candidate must be able to build exceptional relationships with customers and referral sources
  • The candidate must exhibit strong product knowledge and employ a high-touch, consultative sales approach when providing recommendations to customers based on financial analysis and the customer's financial needs, goals and circumstances
  • Candidate must have the ability to meet minimum funding requirements starting the third full month of employment
  • Must maintain all required licenses and registration, including NMLS registration
  • Additional requirements include:

Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled

Colorado Springs - 1 S. Tejon St.

1 S. Tejon St.
Colorado Springs, CO  80903
Full-Time

Englewood - 10303 E Dry Creek Road

10303 E Dry Creek Road
Englewood, CO  80112
Full-Time

Kansas City -


Kansas City, MO  64105
Full-Time

Summary The Temporary Marketing Specialist will be responsible for partnering with the marketing team, internal clients and external agencies to design collateral and other materials supporting sales efforts consistent with internal branding requirements. Principal Accountabilities • Producing creative design ranging from independent development of concepts to implementation of modifications as needed by partners throughout the bank. This may include, but not be limited to, brochures, promotional materials, posters, web content and signage. • Provide ongoing expertise in managing the bank website content management system. This could include updates to the site, integration of new banners/content, creation of landing pages, managing vanity URLs and other needs as they are identified. • Develop and strengthen existing and new assets, including brand style guide to meet corporate and sales objectives. • Provide innovative, user-centric, information and visual design recommendations • Collaborate with a diverse team of partners including executive leadership, department heads and customer-facing associates including Banking Center Managers, Business Bankers, and Commercial Bankers to assist in meeting sales goals. • Participate in strategic conversations with focus on tactical execution and fulfillment. • Willingness and ability to perform according to company’s customer experience standard of Fast, Easy, and Personal. • Maintain confidentiality. • Ad hoc duties, as assigned.

Qualifications:
  • Minimum Qualifications • Excellent communication skills, both written and oral
  • • Superb attention to detail while juggling multiple projects, priorities and deadlines • Bachelor’s degree in Graphic Design, Multimedia or related discipline from an accredited college or university required • A minimum of 2-3 years of print, web, and presentation design experience • Demonstrated ability to develop conceptual visual ideas and execute against them to create innovative design solutions in a highly collaborative environment • Expert proficiency in current Mac versions of Adobe Creative Suite software, (InDesign, Photoshop, Illustrator, and Adobe Acrobat) and Microsoft PowerPoint and Word (animated GIF experience a plus)
  • • Ability to work with brand identity systems and shared design projects

Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled

Kansas City -


Kansas City, MO  64105
Part-Time

Summary: The Training Specialist is responsible for coordination and delivery of associate training programs to include operations technical skills, customer service, sales/product, system and leadership training. In collaboration with other team members, the Training Specialist plays a key role in the Retail associate development experience to include communicating and embracing the Company culture; facilitating interactive classroom, web or conference training courses; performing consistent evaluation of associate learning objectives; and monitoring post-training performance in the on-the-job setting. Principal Accountabilities: • Delivery/facilitation of training courses in an engaging and interactive manner with the primary goal of educating retail branch associates on operations policies, procedures and transactions; customer presentation and service standards; product knowledge and problem resolution; related software applications and new hire orientation information. • Assist in the coordination and facilitation of management and leadership training courses activities. • Monitor the post training activities within the retail branches to ensure associates have the ideal learning experience. Address or escalate branch OJT training concerns. • Ensure all participants feel respected, welcomed, and valued. • Create and communicate training calendar; coordinate assignment of training courses; perform administrative tasks associated with scheduling training rooms, classroom set-up, preparing training materials, coordinating schedules of other subject matter experts who will deliver portions of training, and all training preparation tasks. • Assist in the coordination and implementation of new organizational training projects. • Track training assignments and attendance; maintain training data to assist with the reporting and metrics of ongoing training initiatives. • Assist department manager with the design, development and planned implementation of new training programs to include various modes of training delivery, such as online and classroom. • Manage updates to existing training materials and assist with the development of new resources. • Maintain an Intranet landing page for Training that can serve as a resource for our employees to use for “just in time” training at their fingertips. Coordinate the repository of training and attendance records of the existing online delivery system (BVS) that contains a complete inventory of all internal and external training. • Provide temporary supervision of associates attending training courses, including monitoring and coaching where necessary for associate conduct, including attendance, appearance policy adherence, and general work performance. • Exhibit a positive attitude with respect to Company policies and procedures to foster a positive on-boarding and training experience. • Continual professional development in traditional and emerging trends in the field of adult learning. • Responsible for knowing and adhering to all bank policies and procedures. • Travel from primary office location to training sites. Travel to branches within the states of Colorado or Missouri may be required, on occasion. • Other clerical, training and ad hoc duties as assigned. • Regular attendance required, working at the work site during regular business hours and/or assigned hours.

Qualifications:
  • Minimum Qualifications: • Bachelor’s degree in Human Resources, Organizational Development, Communication, Education, Business Administration or equivalent work experience in a related field
  • • Previous management experience, DFC bank experience highly preferred
  • • Banking experience, DFC bank experience highly preferred
  • • Demonstrated ability to communicate, both verbally and in writing, using grammatically correct sentence structure and word usage
  • • The ability to project a polished and professional image
  • • Exemplary presentation/training facilitation skills
  • • Proficiency in Microsoft Office Suite
  • • Driver’s license in primary state of residence
  • • Local travel up to 50%
  • • Familiarity with Adobe Captivate, Articulate, or other e-learning software, preferred
  • • Familiarity with Learning Management Systems (LMS), preferred
  • Physical Requirements: The work environment is typical of standard office and retail banking settings
  • The position is medium work, exerting up to 35 pounds of force occasionally
  • Associate sits often, including for computer work, but associate will frequently stand or walk for 8 hours or more at a time, such as when delivering training
  • Driving and flight on commercial airlines may be necessary to travel from one training site to another which requires carrying and lifting various weights, sometimes extremely heavy
  • Reaching will be required involving extending arms in any direction
  • Office equipment, such as a computer and telephone will be used, requiring the use of hands and fingers to manipulate a keyboard or keypad
  • Visual ability to drive in a variety of conditions, read a computer screen or written documents is necessary
  • Speaking ability to express or exchange ideas; impart oral information to trainees and colleagues or convey detailed or important spoken instructions by means of the spoken word is required
  • Hearing is necessary to receive detailed information through oral communication
  • Consistent and regular attendance is required to ensure course scheduling is not disrupted

Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled

Denver - 9600 East Hampden Ave.

9600 East Hampden Ave.
Denver, CO  80231
Full-Time

Summary: The Universal Banking Representative I will engage with customers in a blended contact center environment consisting of interactive video, web chat, secure mail and online banking interactions. Customer interactions will be handled through direct video, phone, email, live chat and other electronic forms of communication. The agent will toggle between video teller and online banking interactions. The agent will work as part of a team under the direction of the center manager and assigned team leads. The agent will be responsible for supporting department objectives through direct customer interactions, adhering to quality standards, and performing light administrative tasks. A successful agent will be a customer-focused team player who is comfortable interacting with customers through video and other forms of customer-facing technology such as email and live chat in order to complete banking transactions provide customer service, support and recommending other products and services. The agent must be focused on the delivering of exceptional customer service during each customer interaction. Principal Accountabilities: • Delivers Fast, Easy, and Personal customer service consistent with company’s standards with each customer and associate interaction. • Work as part of a team of customer-facing associates who exhibit a strong professional and customer-focused orientation in all customer interactions. • Provide front-line customer support through multiple service requests or inquiries submitted through email, Secure Mail, Web Chat or other Digital Banking Channels. • Receive, process, and fulfill customer requests and product applications submitted through web forms, via email, fax, electronic support forms, and account applications, for all institutions. Representatives will work requests submitted through the web sites, outbound sales, and from the customer care center. • Process customer support requests and inquiries including, but not limited to: Reg E Inquires, Stop Payments, ACH inquires, Account Information. Close accounts, Password Resets etc. • Perform all tasks necessary to establish new accounts: Perform all due diligence required for new accounts, process applications, and deliver fulfillment materials, and upload approved accounts. • Perform all tasks necessary to process secured credit card collateral accounts and refer applications to the credit department for further processing. • Maintain a personally professional and presentable appearance in all internal and external customer interactions. • Ethically conducts operational tasks related to protecting customer and bank assets and related to regulatory compliance, including properly documenting account opening, completing logs and other records to document proper procedures, obtaining and ensuring the accuracy of all regulatory and procedural documentation. • Protects all customer information and bank trade secrets and business records as confidential, and follows all company policies for communication with clients, vendors and associates • The ability to adhere to specific quality standards, codes of conduct and professionalism. • Be fully proficient in video teller and online banking tasks. • Engage with customers in a professional and friendly manner while providing a positive brand experience during each customer interaction. ? Process bank transactions including check cashing, withdrawals, account inquires and other transactions and inquiries in accordance with bank policies and procedures. ? Maintains current knowledge and consistent compliance with regulations and bank policies and procedures related to the position, including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets Control (OFAC) requirements; Employee Handbook policies; and Operations, Audit, and Security policies, through regular and thorough training. ? Assist with troubleshooting and issue resolution tasks associated with Interactive Teller Machines and liaise appropriately with center management, branch, operations, and IT staff in problem identification and resolution. ? Perform administrative tasks as assigned. ? Work with individuals in other departments (retail branches, customer care, online banking, and customer relations) to address Universal Teller Center customer service issues and escalations. ? The agent must be able to work a schedule commensurate with Retail Branch and Interactive Teller Machine hours of operation which may include evening and weekend shift assignments • Maintain customer confidentiality. • Ad hoc duties as assigned

Qualifications:
  • Minimum Qualifications: • High school diploma or GED • 1 year Customer Service, Retail or equivalent experience • Familiarity with banking products and services • Strong attention to detail and ability to complete work accurately
  • • Proficient in basic office skills/equipment, including computer, email, ten-key calculator, copier, scanner/fax, typing, telephone, organization systems, and Microsoft Office suite of products
  • • Ability to communicate effectively in person, on-screen, over the phone and in writing
  • • Above average ability to think logically in order to analyze situations, resolve problems, and make sound decisions
  • • Ability to solve problems while working directly with external and / or internal customers
  • • Ability to handle multiple tasks simultaneously
  • Proficient at working with multiple computer and software systems
  • • Familiarity and high comfort level with a variety of electronic forms of communication – phone, video, social media, email, etc

Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled

Kansas City -


Kansas City, MO  64105
Full-Time

Summary: The Application Developer is responsible for the support of the bank’s Web applications, BPM and other customized applications utilized by internal and external bank system users. The developer will develop requirements, design, develop, test and deliver web sites, applications and other components for a banking environment. Enhancements and defect resolution will be required on an ongoing basis. Best practices and design methods will be utilized to insure the success of the projects. The developer will have the ability to create web applications and components from the requirements stage, through design, through production deployment. They will be required to have experience in graphics, layout, scripting, programming, as well as development involving compatibility and seamless integration with various technologies such as, but not limited to, Java, ColdFusion and action script. Flexibility, adaptability and the ability to learn quickly in various technical and creative environments, while delivering quality work by tight deadlines, are key attributes of this individual. Principal Accountabilities: • Demonstrates ability to communicate effectively in both technical and business environments. • Demonstrates creative, technical and analytical skills. • Effectively develops in a clean, well structured, easily maintainable format. • Interacts with business and/or end user community to gather and analyze the technical requirements. • Leads the Design Phase of the project by providing technical expertise and direction. • Manages delivery of functional and non-functional requirements, including performance, scalability, availability, reliability and security. • Operates effectively as a member of the development team. • Operates effectively as an individual for quick turnaround of enhancements and fixes. • Responsible for meeting expectations and deliverables on time and in high quality. • Responsible for the design and development of web pages, graphics, multimedia, GUIs. • Responsible for the development of web applications and components. • Reviews the requirements for any new functionality or enhancements with management, assesses impact on the project timeline and updates the technical documentation for any new requirements which need to be incorporated into the system. • Utilizes storyboarding and graphic pre-designs where appropriate. • Manages time and multiple projects with estimated responsibilities as follows: 30 percent requirements and design, 20 percent coding, 20 percent testing, 20 percent support and communication tasks, 10 percent project management. • Maintains confidentiality of customer and associate information. • Works in the office during regular business hours and outside regular business hours, as needed. • Ad hoc duties as assigned.

Qualifications:
  • Minimum Qualifications: • Minimum of 5+ years experience in developing Microsoft based applications, BMP development and/or website/web applications
  • • Strong knowledge of the SDLC process in a highly controlled production environment
  • • Solid understanding of navigation and GUI for maximizing usability
  • • Solid and demonstrated understanding of web application security principles
  • • An understanding of website analytics, reporting and business intelligence
  • • Front-end and some back-end development experience
  • More important is the experience of seamless integration of front- to back-end functionality
  • • Demonstrated experience with many of the following: LiveCycle/AEM Forms, JSP, JavaScript, XML, PHP, MS SQL Server, ColdFusion Server, CFML, CFScript, IIS, Windows Server environments
  • Additional experience in development of HTML, JavaScript, CSS, SQL, graphics creation with Photoshop, Illustrator, (Adobe Creative Suite), multimedia creation with Flash, ActionScript, Macromedia Studio
  • • Excellent written and oral communication skills
  • • Desire and willingness to work in a collaborative, innovative, flexible and team-oriented environment
  • • BS / BA university degree in computer science or equivalent experience, preferred
  • • Experience working in a bank or other financial institution, or working on software applications for the financial services industry, preferred

Equal Opportunity Employer/Minorities/Females/Protected Veterans/Disabled

Kansas City -


Kansas City, MO  64105
Full-Time

We are looking for employment candidates who are professional, diplomatic, and courteous. Experience preferred.

We offer:
  • Medical Insurance
  • Group Life Insurance
  • Short and Long Term Disability Insurance
  • "401 K" Retirement Plan
  • Paid Holidays
  • The bank offers a Checking Account
Academy Bank is an Equal Opportunity Employer M/F/D/V

Academy Bank is a full-service commercial bank with over $900 million in assets and over 80 branch locations in Arizona, Colorado, Kansas, Missouri and Florida. Academy Bank provides a wide range of financial solutions for businesses and individuals, including commercial and small business lending, treasury management and mortgage services. Academy Bank is a wholly-owned subsidiary of Dickinson Financial Corporation, a $2 billion bank holding company headquartered in Kansas City, MO.
Academy Bank Participates in E-Verify

N O T I C E :
Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.


Academy Bank will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

IMPORTANT: If the Government cannot confirm that you are authorized to work, Academy Bank is required to provide you written instructions and an opportunity to contact SSA and/or DHS before taking adverse action against you, including terminating your employment.

Academy Bank may not use E-Verify to pre-screen job applicants or to re-verify current employees and may not limit or influence the choice of documents presented for use on the Form I-9. In order to determine whether Form I-9 documentation is valid, Academy Bank uses E-Verify's photo screening tool to match the photograph appearing on some permanent resident and employment authorization cards with the official U.S. Citizenship and Immigration Services' (USCIS) photograph.

If you believe that Academy Bank has violated its responsibilities under this program or has discriminated against you during the verification process based upon your national origin or citizenship status, please call the Office of Special Counsel at 1-800-255-7688 (TDD: 1-800-237-2515).

For more information on E-Verify, please contact DHS at 1-888-464-4218.